Car sharing at the United Nations in Laos? There’s an app for that

BY Zumrad Sagdullaeva, Jakob Schemel | June 23, 2017|Comments 1

How many of you have taken Uber, Lyft or Didi Chuxing to get around town? With these apps, all you need to do is follow three easy steps: set up a pickup location, a final destination, and press “request.” What if we told you that the United Nations is getting into the car sharing business too? Our goal is not to make money, but instead to save costs, be more efficient, and reduce our carbon footprint.

It all started with agencies making spontaneous phone calls and sending emails to request cars when they need to conduct project monitoring or meetings with government and civil society partners.  We noticed that in Lao PDR, smaller UN agencies cannot always afford to buy vehicles and often rent cars. On the other hand, the bigger agencies own cars but do not always use them.

Inspired by mobile apps that are disrupting the transportation industry, our team at the United Nations proposed a solution: a GPS-based, fleet-sharing application that allows staff from different UN agencies to book a UN vehicle and provides back-office data. Pool managers assign drivers, monitor vehicle performance, and pick up passengers as needed.

In September 2016, we launched the pilot UN car sharing system. FAO, UNDP, UNFPA, UNICEF, WFP and WHO, the six largest UN agencies in Lao PDR, were the frontrunners in trying out this new system.  

The system tracks fleet movement in real-time, while the back-office processes allow an in-depth analysis of fleet use and performance. It also pinpoints high-risk events such as extreme acceleration, harsh braking, and accidents. It also generates automatic monthly cost-recovery reports. Imagine the data possibilities!

Join the ride

As people began to use the car sharing service, we faced some uphill battles. For example,  most  drivers employed by the UN do not have smartphones. Then there’s the unit costs of the system which is US$30 per car, per month, in addition to initial investment costs.


But these issues haven’t proven prohibitive, and the indications are that we are moving in a promising direction.

Our data shows a 36 per cent drop in fuel costs when comparing the car sharing pilot (October 2016-April 2017) to the same period in the previous year. And there might even be a benefit when it comes to traffic and carbon emissions: we noticed a 26 per cent reduction in kilometers driven. This is surprising because we aren’t all in one office – most UN agencies are located across the city of Vientiane.

With all the hype and positive results that we received, the International Fund for Agricultural Development, the International Organization of Migration, UNAIDS, and UNIDO have now also joined the fleet-sharing pilot.  

The UN Country Team has included the fleet-sharing system as one of the key areas of cooperation under the Business Operations Strategy 2017-2021, which is how we pool logistics and other functions across the 17 UN agencies working in Lao PDR to save money and get better services.   We are planning a cost-benefit analysis after the pilot stage ends in June.

The road ahead

So, will the GPS enhanced car sharing app work for the UN? We are yet to find out. We do know that we can improve it by doing a few more things, such as:

  • Systematic use of the online booking system: This will lead to using cars efficiently, which, on the long run, means more savings.
  • Centralize the management of the pool of cars: This could be done by assigning one person a month to manage the pool of cars among UN agencies.
  • Book cars for transfer time only: Some users still require the car to stand idle for the duration of their meeting. This makes sense for brief meetings only.
  • Track the availability of a vehicle/driver: If drivers are unavailable, this should be noted in the system to avoid any impractical requests by users.
  • Improve the user-friendliness of the system: Integrate a GPS-based booking function, add the possibility to book a return trip in one go, and “join the ride” auto-function. Develop a mobile application.
  • Integrate instant user feedback feature: Upon completing a ride, the system should automatically prompt a request for feedback from users.
  • Benefits should outweigh the costs: The monthly maintenance fee sums up to US$360 a year, per car for the post-pilot period. We should consider the functional requirements or explore using an alternate software provider.    

By adding these features, we believe that car sharing could bring significant savings, improve efficiency, and it could potentially be scaled-up globally. We also hope that sharing our experience will be useful to other teams trying to do things differently within the UN!


Zumrad Sagdullaeva Zumrad is Monitoring and Evaluation Officer in the Resident Coordinator Office for the UN in Lao PDR. You can follow the UN in Lao PDR on Twitter.
Jakob Schemel Jakob is Head of Office at the UN Resident Coordinator Office in Lao PDR. You can follow the UN in Lao PDR Twitter.
Asia and the Pacific, Innovating on Business Operations


Zumrad Sagdullaeva Zumrad is Monitoring and Evaluation Officer in the Resident Coordinator Office for the UN in Lao PDR. You can follow the UN in Lao PDR on Twitter.
Jakob Schemel Jakob is Head of Office at the UN Resident Coordinator Office in Lao PDR. You can follow the UN in Lao PDR Twitter.


  1. Lars Tushuizen says:

    Well done and kudus to the UN Team in Lao!

    UN in Swaziland will follow in their tracks. The UN needs to enhance its focus to continue enhancing its efficient use of assets while offering a modern interface for staff to access these assets. Additional innovations such as immediate automatic bill posting and cost recovery for rides will further reduce admin and transaction cost and, as the LaO team mentions, immediate client feedback after the ride wil facilitate quality management and improvement of the service. Again – well done to the team to take a lead and deliver !

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