Tags: Collective Intelligence, Public engagement and partnerships

More and more, the UN is adopting innovative approaches to engage citizens in providing opinion, guidance, and experience to inform programme design and development. This includes finding new ways to reach out to under-represented groups; using mobile technology to support broader outreach; and new ways to support richer engagement – for example using storytelling or video.

Why do we need collective intelligence?

Collective intelligence is essential for building UN programmes that genuinely reflect and respond to citizens’ own needs, priorities, and ideas about development. It forms a key part of creating a UN which is accountable to citizens. It can be essential for ensuring that marginalized groups have opportunities to influence development policy.

What we’ve done?

UN DOCO has been supporting innovation in collective intelligence undertaken by UN country teams in several countries. This work recognizes the strengths of different UN agencies: for example, UNICEF has experience in engaging with children and young people; ILO can bring perspectives from workers and employers; UNHCR from refugees, and so on. By using coordination to bring the engagement efforts of different UN agencies together we can create a much richer picture of what citizens think and want.

In Ghana, for example the UN country team worked together to gather stories and insights from under-age sex workers, intravenous drug users, and LGBTI people. These are groups who seldom have access to decision makers, and who face greater risks and challenges in achieving their human rights. This process changed UN thinking about what interventions might be appropriate for such groups.

In Cameroon, the UN country team used mobile technology to engage with large numbers of citizens as part of the process of developing the UN country plan, or UNDAF. By combining mobile outreach and online discussions with traditional forms of awareness-raising and engagement, the team reached more than 50,000 people. The emergence of common themes helped to set UNDAF priorities.

‘A-ha’ moments

  • Experiences of broadening engagement highlight the value of allowing people to tell their own stories. These can provide crucial insights into the nature of development problems, and the potential solutions.
  • Approaches need to be tailored to specific contexts and communities. Crowdsourcing approaches using mobile technology need to be blended with in-person outreach. This is essential to reach marginalized groups and to achieve a deeper level of insight.
  • To foster long-term engagement, people need to understand why their contribution is useful, and how it will make a difference. There should be a plan for how results will be used to influence policy. A feedback loop should be built into any public engagement process, so that people who are giving ideas to a public sector project have an opportunity to see the results.

What’s next?

It will be critical in coming years to generate evidence of the impact of collective intelligence and crowdsourcing in the development space. By simply undertaking these efforts, the UN is demonstrating that it can be an outward and forward-looking institution, accountable to the people it serves. But equally important is to advance the knowledge base in how outreach and public engagement changes and improves what the UN does and how it does it.

The current state of people’s engagement is often related to their perspectives, opinions and experiences. These insights are crucial because people facing challenges up-close are more aware of the problems in their communities. How can the UN take on more than people’s perspectives?

The next frontier in collective intelligence innovations for the UN would be to establish methods and practices for crowdsourcing beyond opinions. Beyond using perception surveys to inform analyses, people can help the UN and partners make decisions on programming and budgets.

A selection of innovations undertaken by UN teams on collective intelligence

Albania: Online youth surveys and video diaries for a unique view of young people’s priorities and expectations

Benin: Social media and text messaging to gain feedback on UN programming from a broad sample of the population, enhancing accountability and transparency

Cameroon: Outreach to women, young people and refugees via face-to-face interviews to build their priorities into UN strategic planning

Central African Republic: Engaging internally displaced populations and people living with HIV and disabilities to map priorities and target specific locations and population groups

Costa Rica: Reaching out to indigenous populations, youth, people with disabilities, LGTBI people, women and children to change UN strategic planning

Ghana: Listening to people who often have little or no voice in Ghana

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Silo Fighters Blog

Powering up data collection systems in Palestine

BY Subhra Bhattacharjee | July 11, 2018

In 2016 we prepared a Common Country Analysis (CCA) for Palestine. A CCA is UN speak for a detailed analysis of a country in preparation for a multi-year action plan of the UN. It identifies key development challenges and where the UN needs to focus its development investments. For our analysis this time, we decided to look at people. In hindsight it appears to be the obvious thing to do, but we were not the first to think of this. The Nepal UN Country Team did it before us. For our CCA we asked ourselves two questions: Who are the most vulnerable groups in Palestine? What are the structural drivers of their vulnerability? We thought if we could identify the most vulnerable groups and analyze the structural drivers of their chronic vulnerability, we will have a good sense of what it will take to ensure that our sustainable development investments leave no one behind. The first call for ideas brought out 61 proposed groups, each backed by passionate arguments as to why they are the most vulnerable. We merged some groups, reduced duplications, clarified categories, tinkered with definitions, and after extensive discussions, honed our focus to 20 vulnerable groups. This gave us a window to the factors that keep some groups in Palestine systematically at a disadvantage. Next, we did a deep-dive to understand why development was leaving some groups behind. For some groups, including out-of-school children and children in the labour market, the lack of adequate data makes it difficult for government to formulate specific policies and programmes for these groups. Alternative data collection methods for groups that are small compared to the population After a comprehensive exercise to account for the data, especially looking at Sustainable Development Goals indicators, we noted that relevant data on smaller groups couldn’t be collected only through existing surveys. The Palestinian Central Bureau of Statistics (PCBS) uses representative samples for each geographical area of the occupied Palestinian territory (oPt), and even though it produces high quality data consistent with international standards, there is a lack of up-to-date and periodic disaggregated data on several smaller groups. Take for example, the fishermen of Gaza. There are some 4,000 registered fishermen in Gaza, accounting for 0.2 percent of Gaza’s population of two million. If PCBS samples 1,000 people from Gaza for one of its quarterly labour force surveys, it will have at most two fishermen in its sample. We cannot draw any reliable conclusions about the socio-economic conditions of fishermen in Gaza from a sample of two people. And if PCBS included more fishermen in their sample, the percentage of fishermen in the sample will be larger than the percentage of fishermen in Gaza’s population. To create a large enough sub-sample for fisherfolk, PCBS will need to do a new level of sub-sampling by profession or sector on top of the two layers it is already subsampling. This would significantly increase its cost of surveys. Are you still tracking with us? Keep reading.   Flash surveys to the rescue So, for the smaller groups, we at the UN looked for an approach to gather data that would not cost too much, would not create too much additional work and most importantly, that is able to produce good quality data. The first thing we tried is a series of flash surveys – with small samples, and short questionnaires. These flash surveys had several benefits over the more traditional surveys with bigger samples and longer questionnaires: They allowed us to test our systems for collecting primary data and iterate quickly and cheaply if necessary to work out the flaws in the system. They enabled our enumerators to get hands-on training at a relatively low cost to us. They are also particularly suitable for understanding the smaller groups that don’t get adequately represented in the bigger surveys. We chose four vulnerable groups: adolescent girls, children in labour, the elderly and persons with disabilities as pilot cases. UNFPA took the lead in this. They engaged the Sharek Youth Forum, a non-profit, and one of UNFPA’s implementing partners to conduct the surveys. OHCHR, FAO, UNRWA, helped with the quality control. 37 university students (28 from the West Bank and 9 from Gaza) were recruited from Sharek’s network and trained as enumerators by an expert. The survey questionnaires in Arabic were uploaded on KoBoToolbox, a free and open source suite of tools for collecting data. Many of the young enumerators owned smartphones so they downloaded the app on their phones and entered the data for each person they surveyed into their smartphones. Sharek provided the others with tablets. A village, a town and a refugee camp were selected in each governorate. Sharek’s enumerators visited schools to survey adolescent girls, reached out to the elderly in their local communities, and found persons with disabilities through support groups. ILO provided information on the areas with high concentration of child labour. The enumerators collected the data over a period of two weeks, and, in some cases, they used paper forms to collect the data and documented problems as they arose. The enumerators collected data on a small number of key demographic variables for each group. For the data on the four groups produced by Viz for Social Good, click here, here, here, and here. Before even looking at the data, we noted a few things. First, we now have 37 trained enumerators who can be deployed again at short notice to conduct other flash surveys. The investment in training and the hands-on experience they got has started the process of creating systems to collect data on vulnerable groups. Second, we need to finesse our sample selection if we want to use the surveys to provide baseline indicators and monitor progress. Third, we need to think through how to combine the data from smartphones and paper surveys. Fourth, we need to figure out how to identify our target groups based on more rigorous definitions. For instance, not all work done by children should be classified as child labour. According to ILO, child labour refers to work that “deprives children of their childhood, their potential and their dignity, and that is harmful to physical and mental development”. Fifth, flash surveys need more quality control if they are to serve the same purpose as traditional surveys. This is because with smaller samples of flash surveys, the choice of location will need extra attention to ensure that the sample is indeed representative. This year, we will work through these wrinkles. Engaging people in their own data analysis In data circles, we often hear the idea of engaging communities to collect and use their own data. But the instances of it being done in a meaningful, low cost, sustainable way to generate usable data are few and far between. Could we pull it off? We decided to experiment with combining data collection and empowerment for one of the most vulnerable groups in the oPt, namely, Area C communities. Area C accounts for 60 percent of the West Bank. It has some of the most fertile agricultural land and almost the entirety of Palestine’s natural resources. An estimated 300,000 Palestinians live in Area C and a greater number depend on its resources for their livelihoods. Area C is controlled by the Israeli military,  which has exclusive control over land, planning and construction. Significant portions of Area C land are allocated for Israeli settlements and declared as Israeli state land. Only about 30 percent of Area C is available for Palestinian construction, but so far Palestinians have been issued permits to build on less than one percent of the land. Since construction permits in Area C are closely tied to Israeli spatial plans, spatial plans driven by Palestinian communities have been used in recent times to empower communities, and to rally the Israeli Civil Administration to issue permits to Palestinians for construction. In addition to Israeli military orders, land ownership in Area C is governed by a complex legal framework resulting in insecurity of land tenure and confusion about ownership and user rights of private land. Consequently, land registration has been a long-time priority of local and international development actors in the oPt. As the next activity of our project, we integrated a community-driven process to map land ownership and user rights. UN-Habitat took the lead in developing a system called the Social Tenure Domain Model. This participatory tool is a pro-poor, gender responsive system based on free and open source software, which means that all the data collected and stored is available to the communities and owned by the users. The system is based on information and evidence shared by local communities making them a part of the decision-making process. The system records and analyzes the social tenure relationship of people and land, and the social services/amenities that available to the inhabitants of a location. It fits the oPt’s highly complex tenure system, because it supports a continuum of land rights ranging from formal to informal. An Arabic interface was created for the system so it can easily be deployed in other Arabic-speaking countries. UN-Habitat also provided training for the Palestinian Land and Water Settlement Commission staff. This system for community mapping of land rights with a special focus on women and youth will help us empower the community, build social cohesion, and generate data on land rights. The resulting database will serve as a shadow land register, support land valuation, raise awareness about land governance in Area C, and inform advocacy efforts to defend land rights of Palestinian communities. These efforts are supported by the ‘Road Map for Reforming Palestinian Land Sector’ of 2017. Right now, the background work is still ongoing. The model will be piloted in 2019. Will this actually work? We don’t know. For now, we know that we now have the systems in place to replicate or update the data collection of smaller groups through flash surveys, we can engage communities participate in collecting and analysing their own data and integrate a community-driven process to identify land ownership and user rights, at a lower cost than in the first run. And we will use whatever we learn from these initiatives to finesse our methods in our next set of data collection initiatives in 2018.

Silo Fighters Blog

Making money move: New financing to achieve the SDGs

BY Richard Bailey | July 3, 2018

“Money doesn’t grow on trees.” Regardless of where you grew up, we all learn about the importance of securing every penny, rand, real, euro, yen, ruble, or rupee. And the saying is particularly relevant today since development organizations like the United Nations (UN) must mobilize more than US$3.0 trillion every year if we hope to achieve the ambitious goals laid out in the 2030 Agenda for Sustainable Development. Official development assistance (ODA) is still an important finance mechanism but only $140 billion are secured each year. If we, the UN, intend to accelerate progress so no one is left behind, ODA needs to be used more strategically, and other sources of finance must be secured. There also needs to be an organizational shift from strictly funding programmes and initiatives to an approach that involves “funding and financing” to tap into international, national, private and public financial flows. Perspective shift: from funding to financing A growing number of blended finance sources have helped advance development aims in recent years.[1] Private sector guarantees, syndicated loans, and shares in collective investment vehicles mobilized $36.4 billion,[2] while socially responsible investing exceeded $6 trillion between 2012 and 2014. Impact investors and development finance institutions created a new investing asset class that is projected to grow to $400 billion by 2025. When it comes to financing, the rules are changing, and the UN is looking at new ways of aligning financial flows and attracting new investors. UN Country Teams (UNCTs) in Kenya, Indonesia and Armenia explored ways of helping national governments and local partners secure broad, non-traditional funds for development purposes. They mapped out challenges, unlocked new types of financing and used resources in a timely and innovative manner. The three most successful tools adopted were impact investing, Islamic financing, and sector-specific fund modalities. Impact investing in Armenia In the last few years, Armenia has turned into a thriving tech start-up hub and financing initiatives have followed two major trends: venture philanthropy and impact investing. To capitalize on these new forms of funding, the UNCT set up a country platform for SDG implementation that is aligned with national reform and SDG efforts. The collaborative space allows the UN, development partners and civil society to strengthen relationships and develop new ones with international financial institutions, donors and philanthropists. Other innovations: SDG Innovation Lab, the Kolba Social Innovation Lab, ImpactAim Venture Accelerator. Islamic financing in Indonesia Home to the world’s largest Muslim population and the tenth largest economy, the Government of Indonesia recently turned to inclusive and ‘green’ financing to accelerate the SDGs. The UNCT saw the potential and embraced new forms of finance to support sustainable development initiatives. Good practices include employing blended finance instruments and Islamic financing (Baznas).[3] In 2017, UNDP channelled zakat (charitable funds) for a micro-hydro energy project to improve access to water, renewable energy and livelihoods in some of the most remote parts of Indonesia. Other innovations: Financing Lab, “Bring Water for Life” and #TimeforTigers crowdfunding campaigns. Primary health care financing in Kenya One million people in Kenya fall into poverty every year because of a fractured health care system,[4] which is why the national government prioritized rolling out Universal Health Care in the “Big 4 Action Plan.” The UNCT supports the government by working with private sector partners on the Private Sector Health Partnership Kenya initiative and SDG Philanthropy Platform. Bringing together the private and public sectors together has opened doors to new cross-sectoral opportunities in the health, tech, early childhood development, nutrition, and technical and vocational training sectors. Make it rain: harnessing the potential of innovative financing The cost of solving the world’s most critical problems currently runs into the trillions, forcing development financing into a new era. There are no other options if traditional development aid no longer makes the grade. The UN has to pivot and embrace the changes taking place or risk becoming redundant and irrelevant. Luckily there are many opportunities to seize, and the UN has plenty of comparative advantages to bring to the table. The organization has a long, successful history of bringing together partners, training and recruiting experts, scaling up projects, and imparting technical knowledge. UN staff are skilled in advising, brokering knowledge, innovating, analysing data, and measuring impact. As we have seen in Kenya, Armenia and Indonesia, capital can be mobilized through impact investing, attracting early investors, or securing funds for larger investments in sectors identified by the central government. Embracing the latest tech innovations (e.g. e-health or mobile diagnostics) can turn unattractive investment areas into “bankable propositions.” Perhaps the most important takeaway is to not “let perfection be the enemy of the good.” Change may take time but UNCTs can’t wait for everything to be in place before embarking on new initiatives or adopting innovative types of financing. Steps to secure the right kind of capital have to be taken because time is running and “business as usual” no longer works—the numbers tell the whole story. Societal progress involves taking calculated risks, and achieving the SDGs is no exception. Unlocking new sources of funding is one way the UN can make sustainable gains and help governments make returns on the 2030 Agenda. ---- [1] Discussed in detail in “Financing the UN Development System. Pathways to Reposition for Agenda 2030” (September 2017), Dag Hammarskjöld Foundation in collaboration with the MPTF Office, http://www.daghammarskjold.se/wp-content/uploads/2017/09/Financing-Report-2017_Interactive.pdf. [2] Amounts Mobilised from the Private Sector by Official Development Finance Interventions: Guarantees, syndicated loans and shares in collective investment vehicles’, OECD working paper, 2016. [3] Baznas was established by the government based on Presidential Decree 8/2011. The agency is responsible for collecting and distributing zakat at the national level. [4] Thomson Reuters Foundation, February 2018, http://news.trust.org/item/20180209112650-s1njv/.

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