Business Operations Strategy Mid-Term Evaluation Report
September 2015
The report aims to assess the degree to which Business Operations Strategy contributes to reduced costs and increased quality of operational support. This mid-term evaluation has focused on five Business Operations Strategy pilot countries, namely: Ethiopia; Lesotho; Malawi; Rwanda and Tanzania, and sought quantitative and qualitative data on implementation of Business Operations Strategy in the common service areas of procurement; human resources, ICT and facility services.